Important: given the nature of our products, air cleaners, we do not normally give refunds if you simply change your mind or feel you have made a wrong decision. We reserve the right to repair, refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not operate according to manufacturer's specifications. Please retain your receipt/s as proof of purchase.
All original packaging/manuals/operating instructions/warranty card should be retained for use in the event of a warranty return.
This air cleaning system is covered by a five (5) year limited warranty (one (1) year if used for commercial purposes). If within five years from the original purchase by the end-user from the authorised dealer this air cleaning system or any part thereof (with the exception of filters) is proved to be defective by reason only of faulty workmanship or materials, the faulty item, or parts thereof, will be repaired or replaced free of charge for labour and materials. The warranty for replaced parts and service work will expire automatically with the termination of the original system’s warranty. This warranty applies only to the original purchaser directly and is not transferable to third parties should the unit/s be sold or gifted.
This warranty shall not apply to damage caused by misuse, wear and tear, neglect, unauthorised repair, damages caused by installation, adaptation, modification or use in an improper manner or inconsistent with operating and maintenance instructions, or to wear or deterioration resulting from environmental conditions or to damage sustained during transport. No liability will be accepted under this warranty for any fault or damage arising from defective workmanship, if the unit has been serviced, repaired or modified by any person other than the manufacturer’s authorised service personnel or if the system’s serial sticker has been removed or tampered with.
Shipping, handling or insurance costs for the transit of units for warranty repairs will be decided on a case by case basis. Obvious defects must be communicated to the authorised dealer within 10 days of the purchase date.
To secure your warranty rights and prevent transport damage, all products should be returned in original packaging. Please keep the original packaging.
Important Note: In the event of a defect occurring, please contact your point of purchase immediately and describe the defect. Before any product is returned for service or repair, please seek the express prior permission from your point of purchase. Your dealer reserves the right to refuse any return shipment which is received without prior permission. Such shipments may be returned at the original sender’s cost.
The permission to return products does not constitute an acceptance of liability. Upon receipt, the returned product will be inspected carefully. Should the fault be covered by the terms of this warranty, the product will be repaired free of charge. Should the fault not be covered by the warranty, a repair and transport quote will be issued which needs to be accepted in writing before repair work will be carried out.
UNITS TAKEN OUTSIDE AUSTRALIA: Unless otherwise advised or indicated, at any time after purchase, defective unit must be returned to AirCleaners Australia104 Bell St, Heidelberg Heights, Melbourne, Australia. All shipping, freight, handling or insurance costs for warranty repairs are the sole responsibility of the purchaser - unless expressly agreed by AirCleaners Australia. IQAir's obligation and liability under this Limited Warranty is limited to repairing or replacing (at its sole discretion) the defective unit.