Refund and Returns Policy

Given the nature of our products, air cleaners, we do not normally give refunds if you simply change your mind or feel you have made a wrong decision. In addition, we do not claim or position our products as health products and do not suggest their use will cure, alleviate, remedy or overcome any personal ailments. We promise only that they will improve the quality of internal air.

We reserve the right to repair, refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not operate according to manufacturer's specifications. Please retain your receipt/s as proof of purchase.  

All original packaging/manuals/operating instructions/warranty card should be retained for use in the event of a warranty return.

Shipping, handling or insurance costs for the transit of units for warranty repairs will be decided and agreed on a case by case basis. Obvious defects must be communicated to the authorised dealer within 10 days of the purchase date.
To secure your warranty rights and prevent transport damage, all products should be returned in original packaging. Please keep all original packaging.

Important Note: In the event of a defect occurring, please contact your point of purchase immediately and describe the defect. Before any product is returned for service or repair, please seek our express prior permission. We reserve the right to refuse any return shipment which is received without prior permission. Such shipments may be returned at the original sender’s cost.

The permission to return products does not constitute an acceptance of liability. Upon receipt, the returned product will be inspected carefully. Should the fault be covered by the terms of this warranty, the product will be repaired free of charge. Should the fault not be covered by the warranty, a repair and transport quote will be issued which needs to be accepted in writing before repair work will be carried out.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance but we must agree to this. We don’t guarantee that we will receive your returned item.

UNITS TAKEN OUTSIDE AUSTRALIA: Unless otherwise advised or indicated, at any time after purchase, defective unit must be returned to AirCleaners Australia, 104 Bell St, Heidelberg Heights, Melbourne, Australia. All shipping, freight, handling or insurance costs for warranty repairs are the sole responsibility of the purchaser - unless expressly agreed by AirCleaners Australia.

Any exchanges or refunds will be considered according to the above mentioned information. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of an exchange or refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

To return your product, you should mail your product to: 

AIRCLEANERS AUSTRALIA: 104 Bell St, Heidelberg Heights, VIC, 3081 Tel: 1300 301 951

You will be responsible for paying for your own shipping costs for returning your item unless otherwise agreed with us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.